This article is for the Homepass new app. If you are still using the Homepass Legacy app, see the Homepass Legacy app articles instead.
This article is for customers who have moved to the Homepass new app and cannot see a contact, a place or their check-in history.
Important points
The Homepass new app uses the same account and the same information as the Homepass Legacy app.
Most missing records come down to one of three things: a different login, a filter or search that is narrowing the list, or changes that have not synced yet.
If the checks below do not bring it back, contact us with the details in section 4 and we will look into it.
Simplified Process
Quick checks: Settings -> check the name, mobile and email match your Legacy app login -> Places: clear any filter chips -> Contacts: clear the search and search again -> Settings -> Offline sync -> Sync now
Still missing: Settings -> Help & feedback -> tell us what is missing
In-depth Steps
1. Check you are signed in with the same login
Tap Settings. Your name, mobile and email are at the top.
Confirm they are the same details you used in the Homepass Legacy app. If not, tap Edit, then Sign out, and sign in with the account you used before.
2. Check filters and search
On Places, look for filter chips above the list. Tap the cross on each chip to clear it, then check My Places and Other places.
On Contacts, clear the search box and search again by the contact's name.
3. Sync changes made offline
Tap Settings and scroll to Offline sync. If it says You have un-synced changes, tap it.
Connect to Wi-Fi or mobile data and tap Sync now.
4. Still missing? Contact us
Tap Settings, then Help & feedback, and tell us:
What is missing, and roughly when you last saw it.
Which screen you are looking at.
Whether you are signed in with the same login you used before.
We will get it in front of the right people as soon as we have those details.
Related articles
If you need further assistance, our support team is here to help!