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Set up and update your profile

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Written by Vinayak Bhaskar

This article is for the Homepass new app. If you are still using the Homepass Legacy app, see the Homepass Legacy app articles instead.

This article shows you how to open your profile in the Homepass new app and update your name, email address, mobile number and profile photo. It also covers signing out and what happens if you delete your account.

Important points

  • Your profile is under Settings. Tap Edit next to your name.

  • Changing your email address sends a verification link to the new address.

  • Changing your mobile number sends a one-time code by SMS to the new number. Standard message rates may apply.

  • Deleting your account cannot be undone from the app. Read section 6 before you tap Delete.

Simplified Process

  • Change your name: Settings -> Edit -> tap your name -> update -> Save

  • Change your email: Settings -> Edit -> tap your email -> enter the new address -> follow the link in the verification email

  • Change your mobile: Settings -> Edit -> tap your mobile -> enter the new number -> Next -> enter the 4 digit code -> Verify

  • Change your photo: Settings -> Edit -> camera icon -> Take photo or Upload image

  • Sign out: Settings -> Edit -> Sign out

  • Delete your account: Settings -> Edit -> Delete account -> read the warning -> Delete

In-depth Steps

1. Open your profile

  1. Tap Settings in the bottom bar.

  2. Tap Edit next to your name at the top of the screen.

The Edit profile screen shows your photo, First name, Last name, Mobile and Email.

2. Change your name

  1. On Edit profile, tap your first or last name.

  2. Update First name and Last name.

  3. Tap Save. Your change is saved and you return to your profile.

3. Change your email address

  1. On Edit profile, tap your email address.

  2. Enter the new address in the Email box.

  3. A verification link is sent to that address. Open the email and follow the link to confirm the change.

4. Change your mobile number

  1. On Edit profile, tap your mobile number.

  2. Choose the country code, enter the new number and tap Next.

  3. Enter the 4 digit code sent to that number and tap Verify.

  4. If the code is wrong, the boxes turn red and you can try again. Tap Send new verification code if the code did not arrive.

Verification codes can only be sent to Australian and New Zealand mobile numbers. If you have an international number, or the number is already used on another Homepass account, contact our support team and we will help.

5. Change your profile photo

  1. On Edit profile, tap the camera icon on your photo.

  2. Tap Take photo or Upload image. The image needs to be a square JPG or PNG, at least 400 x 400 pixels and no more than 5MB.

  3. Tap Delete photo to remove the current photo.

6. Sign out or delete your account

  1. On Edit profile, tap Sign out to sign out of the app on this device.

  2. To delete your account, tap Delete account. The app shows what deletion means before you confirm: you lose access to your contacts and notes, your account is removed from all Homepass offices and listings, your profile data is deleted, and you are logged out everywhere immediately.

  3. Tap Cancel to keep your account, or Delete to confirm.

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If you need further assistance, our support team is here to help!

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