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Join a team and manage team members

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Written by Vinayak Bhaskar

This article is for the Homepass new app. If you are still using the Homepass Legacy app, see the Homepass Legacy app articles instead.

This article shows you how to find and join a team in the Homepass new app, and how administrators manage team details, members, access levels and team configuration.

Important points

  • Your teams are listed under Business teams in Settings.

  • Joining a team sends a request. It shows as Requested until an administrator approves it.

  • Only administrators can invite new members, change access levels, remove members and change team configuration.

  • If your team is not found, contact Homepass support to have it created.

Simplified Process

  • Join a team: Settings -> + Join team -> search the team name -> Join

  • Invite someone: Settings -> your team -> Members -> Invite member

  • Change access: Settings -> your team -> Members -> tap the member -> Basic or Administrator

  • Leave a team: Settings -> your team -> Leave team -> Leave

In-depth Steps

1. Find and join a team

  1. Tap Settings, then + Join team next to Business teams.

  2. Type the team name in Search and join teams.

  3. Tap Join next to the team. It changes to Requested until approved.

  4. If No teams found appears, tap Contact customer support and we will help set the team up.

2. Team details and branding

  1. Under Business teams, tap the team, then Team details.

  2. Team details shows the team name, address and phone. Administrators tap Edit to change them.

  3. Branding (exclusive to paid subscribers) shows the team's colours. Plan and Billing email are shown under the second Team details block.

3. Members and access levels

  1. Tap Members to see everyone in the team with their role and office.

  2. Tap Invite member to invite someone. If you are not an administrator, the app shows Admins only.

  3. Tap a member to open their card. Under Access level choose Basic or Administrator.

  4. Tap Remove from team and confirm to remove them.

4. Team configuration

  1. Tap Configuration.

  2. Under Membership, switch on Auto-invite listed agents to invite agents listed on the team's properties automatically, and Auto-approve listed agents to approve their requests automatically.

  3. Under Administrators, Full access lets administrators access all places and contacts on a property without being a member. You must be an administrator to change these settings.

5. Leave a team

  1. At the bottom of the team page, tap Leave team.

  2. Tap Leave to confirm, or Cancel to stay.

Related articles

If you need further assistance, our support team is here to help!

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