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Notifications, region and offline sync

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Written by Vinayak Bhaskar

This article is for the Homepass new app. If you are still using the Homepass Legacy app, see the Homepass Legacy app articles instead.

This article shows you the app options in the Homepass new app: push and email notifications, region, and syncing changes you made while offline.

Important points

  • Check-in and event reminder notifications can each be switched on or off for push and for email.

  • Changes you make without a connection are kept on your device. Offline sync shows when there are un-synced changes and lets you sync them.

Simplified Process

  • Notifications: Settings -> Notifications -> switch Check-ins and Event reminders on or off

  • Region: Settings -> Other -> Region -> select your region -> Done

  • Offline sync: Settings -> Other -> Offline sync -> Sync now

In-depth Steps

1. Notifications

  1. Tap Settings and scroll to Notifications.

  2. Under Push notifications, switch Check-ins and Event reminders on or off.

  3. Under Email notifications, do the same for email.

2. Region

  1. Your region is normally set for you. If you need to change it, under Other tap Region, select your region and tap Done.

  2. Region sets the country code and format used for mobile numbers in the app. It does not affect how you sign in.

3. Sync changes made offline

  1. Under Other, tap Offline sync. It says You have un-synced changes when there is something to sync.

  2. Connect to Wi-Fi or mobile data and tap Sync now. You can keep using the app while it syncs.

  3. Copy to clipboard copies the un-synced changes as text, useful if you need to send them to support.

4. Terms, privacy and help

  • Terms and Privacy open the current documents.

  • Help & feedback is where you reach Homepass support from inside the app.

Related articles

If you need further assistance, our support team is here to help!

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