There are two kinds of notes in Homepass – Inspection Notes and Contact Notes.

Inspection Notes are notes about the contact's relationship with a place - e.g. whether or not they like the property and their feedback).

Contact Notes are about the contact themselves - e.g. what locations they are looking for or what their budget is (this information can be used by the office for future prospecting). *A contact note will only be available to be seen by users in Homepass.
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When checking in a new contact, you can type a contact note while you're adding their details. Notes you add here will be visible to your team.

When checking in an existing contact, you can tap the contact, and add contact notes via their profile.

Notes you add here can be shared with your team or private.

When checking in contact, you can add an inspection note during the final step.

Inspection notes can optionally be Visible to Vendor. This controls whether they'll appear on the Homepass Vendor Snapshot, and may also impact whether they appear on your CRMs Vendor Report (this is dependant on your CRM).

You can also add an inspection note after check-in. Simply head to the place, then select the More button next to the contact. Here you can select Add Inspection Note.

If you need further assistance, our support team is here to help!